Policies
Shipping & returns
Shipping
Standard US shipping is included with a one-time purchase and with a member's initial pair. Each membership replacement pair requires $35 shipping and handling. Handling and delivery timing remain placeholder terms for this prototype.
Returns
Unworn or roof-clean shoes can be returned within 30 days of delivery for a refund or exchange. Start a return by emailing us with your order number and we will send a prepaid label for US orders.
Exchanges
Wrong size? Exchanges ship free within the US. Tell us the size you need and we reserve it while your return is in transit.
Damaged or defective
If something arrives wrong, send a photo within 14 days and we will make it right without a return trip through customer service purgatory.
Questions
Anything unclear? Check the FAQ or contact us.
These policies are placeholder content for the prototype and will be replaced with final published terms.